Frequently Asked Questions (FAQ)
Below are some frequently asked questions. If there is anything else you would like to please email us or contact us through Facebook.
Q: What payment method's do you accept?
A: We accept:
- Paypal
- Credit Card (VISA/Mastercard)
- Bank Deposit
- After Pay
- Zip Pay
Q: Do you allow pickup?
A: Yes we do. Please click here for more information.
Q: Do you ship internationally?
A: At the moment we ship within Australia only. No international shipping.
Q: How long is the normal order turnaround for shipping?
A: We try our very best to ship the next business day, but as a general rule it is within 3 business days. We do not ship on weekends or public holidays.
Q: What do I do if my order arrives damaged or missing items?
A: As we are only human, mistakes can happen. If your order arrives damaged or you find your missing items please email us at info@thecraftersstop.com.au and quote your order number in the subject line and we will get back to you as soon as possible.
Q: I have made an order and have now changed my mind and no longer want the items, what can I do?
A: We understand these things happen, but unfortunately we can not accept returns because of change of mind.