Privacy policy

Privacy Policy – The Crafter’s Stop

Effective Date: 1 October 2025

The Crafter’s Stop is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.

📌 What We Collect
We may collect the following types of personal information:

  • Name, email address, phone number, and postal address
  • Payment and transaction details
  • Order history and preferences
  • Any correspondence or feedback you provide
  • Website usage data (e.g. IP address, browser type, pages visited)

We only collect personal information that is necessary for our business functions and activities.

🛍️ How We Use Your Information
We use your personal information to:

  • Process and fulfil orders
  • Communicate with you about your purchases, enquiries, or account
  • Provide updates, promotions, and marketing (where you have opted in)
  • Improve our website, products, and customer service
  • Comply with legal obligations

We will not use or disclose your personal information for any purpose other than those outlined above without your consent, unless required or authorised by law.

🔐 Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems, restricted access, and encryption where appropriate.

🌏 Disclosure to Third Parties
We may disclose your personal information to:

  • Service providers (e.g. payment processors, shipping carriers, IT support)
  • Regulatory authorities, where required by law

We do not sell or rent your personal information to third parties.

📬 Direct Marketing
You may receive marketing communications from us if you have provided consent. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

🇦🇺 Overseas Disclosure
At present, The Crafter’s Stop does not disclose personal information to overseas recipients. If this changes, we will update this policy and take reasonable steps to ensure your information is handled in accordance with the APPs.

📝 Access & Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us at:

  • info@thecraftersstop.com.au

❓ Complaints
If you believe we have breached your privacy rights, please contact us. We will respond promptly and aim to resolve your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

🔄 Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication