Frequently Asked Questions (FAQ)

Below are some frequently asked questions. If there is anything else you would like to please email us or contact us through Facebook.

Q: What payment method's do you accept?

A: We accept:

• Paypal
• Credit Card (VISA/Mastercard)
• Bank Deposit
• After Pay
• Zip Pay

Q: Do you allow pickup?

A: Yes we do. Please click here for more information.

Q: Do you ship internationally?

A: At the moment we ship within Australia only. No international shipping.

Q: How long is the normal order turnaround for shipping?

A: We try our very best to ship the next business day, but as a general rule it is within 3 business days. We do not ship on weekends or public holidays.

Q: What do I do if my order arrives damaged or missing items?

A: As we are only human, mistakes can happen. If your order arrives damaged or you find your missing items please email us at info@thecraftersstop.com.au and quote your order number in the subject line and we will get back to you as soon as possible.

Q: I have made an order and have now changed my mind and no longer want the items, what can I do?

A: We understand these things happen, but unfortunately we can not accept returns because of change of mind.