Frequently Asked Questions (FAQ)
❓ Frequently Asked Questions
If your question isn’t listed below, feel free to reach out via email at info@thecraftersstop.com.au or message us on Facebook. We’re always happy to help!
🛍️ Orders & Payments
What payment methods do you accept?
- Paypal
- Credit Card (Visa & Mastercard)
- Bank Deposit
- Afterpay
📦 Shipping & Delivery
How long does it take to process and ship my order?
We aim to dispatch all orders within 3 to 4 business days of receiving payment.
Please note: We do not ship on weekends or public holidays.
Do you offer express shipping?
Yes, you can select Express Post shipping when you complete checkout
How can I track my parcel?
Please refer to the shipping confirmation email we sent when your order was dispatched. It includes your tracking number—simply click the number to be redirected to the Australia Post website for real-time tracking. Alternatively, you can visit the Australia Post tracking page and enter your tracking number manually.
What should I do if my order hasn’t arrived?
If your order hasnt arrived after 10 business days, please email us at info@thecraftersstop.com.au with your order number in the subject line, and we’ll resolve the issue as quickly as possible.
Do you ship internationally?
At this time, we ship within Australia only. We do not offer international shipping.
🚗 Local Pickup & Delivery
Do you offer local pickup?
Yes! Local Pickup is available for eligible customers.
Please click here to view our Local Pickup guidelines, including location, appointment times, and order requirements.
Where is the pickup location?
Hampton Park, Victoria
What days and times is pickup available?
Please view our Local Pickup information page here.
Is there a fee for local delivery?
Please view our Local delivery information page here.
How do I book a pickup appointment?
Please view our Local Pickup information page here.
🔄 Returns & Refunds
What is your return policy?
Please view our refund and return policy here.
Can I return an item if I change my mind?
Please view our refund and return policy here.
What should I do if my item arrives damaged or incorrect?
We’re human, and while we strive for perfection, mistakes can happen.
If your order arrives damaged or incomplete, please email us at info@thecraftersstop.com.au with your order number in the subject line, and we’ll resolve the issue as quickly as possible.
How long does it take to receive a refund?
Refunds are usually processed back to the original payment method within 3 business days.
©️ Products & Custom Orders
Do you offer custom or personalised items?
At this stage we are not able to offer custom or personalised products
Can I request a specific colour or style?
Customers may select their preferred colour from the options listed on the product page. If no colour selection is available, the item will be supplied as shown in the product image. For certain products, colours may be selected at random, and customer choice may not be available.
What if an item I want is out of stock?
If there's a product you're interested in that is currently out of stock, we welcome you to contact us at info@thecraftersstop.com.au. Please include the product name or description, and we will do our utmost to restock it for you where possible.
💲Promotions & Discounts
Do you offer discount codes or loyalty rewards?
We regularly feature exclusive discounts on selected products. To view current offers, please visit our Monthly Specials page.
While we do not offer a loyalty rewards program at this time, we’re always exploring ways to enhance your shopping experience.
How do I redeem a promo code?
During checkout, you’ll find a designated field for discount codes located on the right-hand side of the page. Simply enter your valid code to apply the discount before finalising your purchase
📧 Contact & Support
How can I contact you?
Please see our Contact Us page, by clicking here.
What are your customer service hours?
Monday to Friday 10am to 5pm
Can I reach you via social media?
To follow us on Social Media please click the appropiate social media platform below and the link will take you to our page.